Refund, Return, and Warranty Policy
12-Month Warranty
When you buy directly from our store, you receive a 12-month warranty on your purchase. If any part of your product needs replacement within 12 months of the delivery date, we will send you the necessary parts at no additional cost.
Hassle-Free Returns
If you need to return a product, simply ship it back to us at:
440 West Tremont Ave,
Charlotte, NC 28203
You will receive a full refund within 30 days of the return, no questions asked, and no gimmicks.
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For Exchanges, Change of Mind, or Cancellations:
- Customer is responsible for return shipping costs unless otherwise specified.
- Provide a prepaid return shipping label for convenience (deducted from the refund).
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For Faulty, Damaged, Wrong Product, or Never Arrived:
- Company covers return shipping costs.
- Provide a prepaid return shipping label.
Packaging the Return
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Customer Action:
- Package the item securely in its original packaging (if available) or similar protective material.
- Include the RMA number inside the package.
- Affix the return shipping label to the outside of the package.
Return Shipment
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Customer Action:
- Drop off the package at the designated carrier location or schedule a pickup if available.
Inspection and Processing
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Warehouse/Returns Department Action:
- Receive and inspect the returned item.
- Verify the condition and reason for return.
- Update the return status in the system.
Resolution
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For Exchanges:
- Ship the replacement item to the customer at no additional cost.
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For Change of Mind:
- Issue a refund minus return shipping costs and any applicable restocking fees within 7-10 business days.
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For Faulty or Damaged Items:
- Issue a full refund or send a replacement item as requested by the customer.
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For Wrong Product:
- Send the correct product and provide return instructions for the incorrect item.
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For Never Arrived:
- Investigate the issue with the carrier.
- Issue a full refund or resend the item if the investigation confirms non-delivery.
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For Cancellations:
- Cancel the order if it hasn’t shipped yet and issue a full refund.
- If already shipped, process as a change of mind return once the item is received back.
Customer Notification
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Customer Service Action:
- Notify the customer of the return status, resolution, and any refund or replacement shipment details via email or their preferred contact method.
Record Keeping
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Internal Action:
- Maintain detailed records of all return requests, communications, inspections, and resolutions for future reference and analysis.