Shipping Information

Shipping Information

Thank you for shopping with us! Below you will find our shipping details to ensure your purchase arrives promptly and safely.

Store Location: 440 West Tremont Ave, Charlotte, NC 28203

Shipping Timeframes:

  • Order Processing Time: 1-2 business days
  • Standard Shipping: 4-7 business days
  • Expedited Shipping: Delivery within 2-3 business days

Shipping Policy:

  1. Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  2. Shipping Rates & Delivery Estimates:
    • Standard Shipping: Orders will be delivered within 4-7 business days after processing.
    • Expedited Shipping: Orders will be delivered within 2-3 business days after processing. Additional charges apply for expedited shipping.
  3. Shipping Confirmation & Order Tracking: You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
  4. Customs, Duties, and Taxes: The company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  5. Damages: The company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

For any questions or concerns regarding your shipment, please contact our customer service team at [email address] or call us at 980-580-6762. We are available from 9 AM to 5 PM Eastern, Monday through Friday.